INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.

We make every effort to provide our customers with products that look the same as the images displayed on our website product page However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website product images.

We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Multimerce.com.

All product prices are in $ sterling and are exclusive of delivery. We reserve the right to change any advertised price before accepting any order. Items with a previous price refer to prices we have previously sold the same product.

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods you must follow the standard returns process which is documented on our FAQ page.

All goods returned must be unused, unopened and in the same condition as they were originally despatched from Multimerce.com. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was despatched by us, (unless the item is faulty).

You must contact us by email to confirm which items are being returned. You will be requested to return the goods  (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund on the cost of returning the goods, (unless the item is faulty).

As a statement, these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these Terms and Conditions, and no amendments will be accepted by us.

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